Returns & Exchanges
At Burford Garden Co., we want you to be delighted with your home and garden purchases. If you are not completely satisfied, you may return your items within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email or visit our in-store information desk with your original order number and proof of purchase.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and home goods are protected to prevent damage during transit.
Dispatch the Item
Send your parcel back to our Oxfordshire warehouse using a tracked courier service, or drop it off personally at our store collection point.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing